The Restaurant & Takeaway Innovation Expo

8 & 9 SEP 2020

ExCeL LONDON

Rick Kirkham: Speaking at the Takeaway & Restaurant Innovation Expo 2018

Rick Kirkham

Customer Touch Point

How To Make Your Customer Journeys Work For You and Your Customers

This seminar will discuss the commercial impact of emotion on behaviour within customer
journeys such as website, social media and telephony. The emotions customers experience will
either generate negative or positive behaviours and can win or lose a customer before they
even speak to your team. Rick will share practical examples and ideas to help you make your
journeys ‘win win’ for both you and your customers.

Rick Kirkham will be speaking in the following theatres:

Theatre 10 - Tuesday 12.30 - 13.00: How To Make Your Customer Journeys Work For You and Your Customers

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