Chris English
National Operations Director for McDonald’s Restaurants Limited, UK & Ireland
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McDonald's UK & Ireland
Enhancing Employee Experience Always Means the Customer Wins
Our industry relies on employing great people to deliver great experiences. But as technology drives relentlessly evolving customer behaviour, it can be hard to know where to prioritise. While essential to provide customers with tech solutions they expect, considering the impact on employees, and putting their experiences at the centre of changes, is vital. Enhancing their experience will only result in the customer winning every time.