3 common delivery issues and their solution
1. You lose time by manually re-entering delivery orders in your EPOS system
Some restaurants put a full-time employee in charge of accepting delivery and/or takeaway orders, as well as double punching the orders into the point-of-sale system. This manual task, which is both time and labour intensive, creates a delay in the order flow. The kitchen doesn’t get the tickets until they’ve been created in the restaurant EPOS. Once they receive the order to be prepared, the multitude of ticket layouts and sizes often leads to confusion. To summarise: combining all the above issues slows down your delivery times considerably.
Another issue with rekeying orders is that it’s prone to error. Making mistakes is only human, but errors in the customer’s order will lead to complaints, frustration and loss of revenue and (repeat) business.
By automating the online order process, you can avoid the potential risk of (costly) errors and free up your staff’s time, so they can invest it in your in-house customers. With orders automatically pushed to your EPOS and printed in the kitchen, your operation will run - a great deal more - efficiently.
2. Being on multiple ordering platforms means you are buried in dozens of tablets
When you deliver food, working with multiple third-party food ordering players is a smart strategy to scale up your business. The thing is, each delivery partner comes with a partner-specific tablet, which has its own distinctive notification sounds and receipts. If you are listed on 4 platforms, that means you’ll have 4 tablets, on top of your own hardware. Not only do you have to make sure these tablets are on all the time - this is necessary to indicate that your online shop is open - you also have to make certain your staff can hear notifications of incoming orders at all times, so you can accept them and send them to the kitchen.
There’s no doubt that “tablet hell” is real: the pinging of the devices will distract your staff from serving customers, you’ll have to have chargers available to feed the tablets and, more importantly, you’ll have to accept and keep track of all your incoming orders while running your brick-and-mortar restaurant.
Luckily, this issue can be dealt with by integrating your delivery partner platforms with your point-of-sale system. Delivery management software pulls in all your delivery orders and pushes them to your EPOS and kitchen printer. Although you still have to keep the tablets online, you can stuff them in a cabinet and manage the entire delivery flow using just one central tablet.
3. Multi-platform menu management is a job that takes up hours of your time
Never before have there been so many restaurants offering delivery. Therefore it’s crucial to stand out, and one sure-fire way to do so is with a delivery-proof menu that’s clear, attractive and customisable. Creating online menus on different third-party platforms and keeping them up to date can take up hours and hours of your precious time. You have to set up multiple menus for each delivery platform and once you want to adjust a price or item, put in the request with the delivery partner. If you run multiple locations and/or cloud kitchens, all of which are listed on a range of ordering platforms, you can only imagine the amount of work and time you’d have to invest in just your menus.
Fortunately, it is possible to easily and efficiently manage multi-location and multi-platform menus, all from one place. The Deliverect food delivery management software comes with an easy menu builder that allows you to create, duplicate and automate menus, and push them to multiple channels. This will make it easier to play around with descriptions, promotions and food photos, giving you the opportunity to experiment with audiences and segments.
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