The Restaurant & Takeaway Innovation Expo

19 & 20 OCT 2022


Theatre 10: Sponsored by Softabacus

Take a look at our incredible speakers from 2019. Stay tuned for our 2021 timetable

    • Tuesday


      11.00 - 11.30

      Chris Savage

      Trading on Markets, Festivals, and Fairs in the UK

      New to trading on markets, festivals, and fairs? The NMTF is the only national trade association for market and street traders, events retailers, and mobile caterers in the UK. We work with market organisers to run start-up schemes and young traders markets. Let us know what could be done better to support businesses like yours. You’re the next generation of entrepreneurs – help us to help you! #marketsmatter


      11.45 - 12.15

      Brian d’Souza
      Open Ear Music

      How Music Influences your Customer to Spend and More!

      Every business plays music, but do you use it in a way that positively affects your customers? New research shows that playing the right music, at the right volume and at the right time will increase sales and lead to your customers having a better experience. Brian d’Souza from Open Ear explains how the latest technology can help you harness the power of music to give you a competitive advantage.


      12.30 - 13.00

      Rick Kirkham
      Customer Touch Point

      How To Make Your Customer Journeys Work For You and Your Customers

      This seminar will discuss the commercial impact of emotion on behaviour within customer journeys such as website, social media and telephony. The emotions customers experience will either generate negative or positive behaviours and can win or lose a customer before they even speak to your team. Rick will share practical examples and ideas to help you make your journeys ‘win win’ for both you and your customers.


      13.15 - 13.45

      Nick Hucker

      Challenges and Opportunities with Current Delivery Systems.

      The digitalisation of food delivery is disrupting the food service sector at a rapid rate. While it is providing significant commercial gains; it has also introduced challenges. In the session, hear about the practicalities of the technology integrations available, and how they can help strengthen customer engagement, increase loyalty and ultimately drive sales.


      14.00 - 14.30

      Ian Scattergood
      Energy Management LLP

      Procurement Strategy for Energy and Mitigating External Risk Factors

      I will highlight the potential risk factors through procurement, which at times can be costly if not managed properly i.e. non-commodity costs, political stances, UK energy Infrastructure and the change from fossil fuels to renewable power. All these variables contribute to an increasing energy cost seen across all businesses and I will discuss how you can mitigate these risks when purchasing energy.


      14.45 - 15.15

      Kamil Ozornek
      Protein A.S.

      Diffusion Of Innovation

      The Diffusion of Innovation which was developed by E.M. Rogers, tries to explain how products or services go from being brand new to a novelty to an accepted product or service. What Rogers found over the years was a consistent progression. A 15% adoption number is achieved, the product or service becomes mainstream throughout the industry. According to experts, a 50% adoption rate will be achieved for cloud-based pos systems across the restaurant category by 2021.


      15.30 - 16.00

      Gurpreet Sidhu

      Being an Entrepreneurship in the 2020’s

      How to start a small business, creating a product idea, marketing a new business, hiring your first employee, how to think like an entrepreneur, securing financing for new businesses, creating an effective elevator pitch, advantages and disadvantages of starting a business, start-up culture and what you can learn from entrepreneurs, how to question the status quo in an your organization, recognising new opportunities.