David Moffat
Country Manager
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Boparan Restaurants
The Shift in Guest Interaction and Service in the Hospitality Industry
As Self-service kiosks (SSK) continue to revolutionise various facets of the hospitality sector, one aspect remains predominantly human-centric: food delivery to guests. Despite the surge in automation, this pivotal interaction remains a vital touchpoint, allowing establishments to inject a personalised touch into their service offerings.