McKinsey's breakthrough research exposes a crisis: 76% of customers become frustrated without personalised experiences, with 71% now expecting recognition as standard. Generic service is becoming extinct.
Discover how forward-thinking restaurants have harnessed AI to transform anonymous transactions into memorable relationships. Learn practical frameworks for enhancing customer experience by remembering preferences, anticipating needs, and building the deep loyalty that separates tomorrow's success stories from today's casualties in the new expectation economy.