The Restaurant & Takeaway Innovation Expo

19 & 20 OCT 2022


How COVID-19 has Changed Consumer Payments Behaviour

The COVID-19 pandemic has had a significant impact on so many areas of our daily lives since it began.  Including the ways in which we make in-person payments in shops, bars, restaurants and other environments where transactions for goods or services are carried out. The pandemic could be pushing us towards a cash-free future sooner than we might think, with consumers favouring card and contactless transactions.

Against this background, we surveyed 1,000 UK consumers about the ways that they use cash and contactless card payments, and how the pandemic may have changed their attitudes and habits, forever.

The survey, run by OnePoll, on behalf of Ergonomic Solutions, looks at how consumers have changed their payment behaviour during the pandemic and what the future might hold for contactless payments and mobile POS solutions.

Our research indicates that:

  • 60% of consumers have increased their use of contactless payments since March 2020
  • 42% say they now feel more positive about using contactless payments than pre-COVID
  • 63% of consumers have reduced their use of cash during the pandemic

Some of the main reasons that consumers give for preferring contactless payments over conventional payment methods include:

  • Hygiene reasons
  • Improved convenience
  • Increased speed of purchase

Download the full report to find out more about how and why consumers payment habits have changed and look likely to continue to rapidly evolve and what they would like to see from mobile enabled payments and other frictionless payment technology in future. 

Access the FREE report:

Ergonomic Solutions can help mount whatever type of payment terminal you use, we have secure card reader stands and innovative mounting solutions for all static and mobile payment applications. With over 4 million SpacePole payment solutions installed worldwide our solutions are proven, robust and follow the latest PCI-DSS physical security compliance directives.


For more information contact: